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FAQs
Frequently Asked Questions
- 1. How soon can I walk on it?
- Keep pets, children and regular traffic off of the carpet for a period of 6 hours. The homeowner may use the carpet lightly immediately after cleaning by wearing white socks. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and will not cause any problems.
- 2. Do you move the furniture?
- Yes. Please mention which rooms need furniture moved at the time of the pricing estimate. We offer a discounted rate for rooms that do not need furniture moved.
- 3. Can you clean carpet or rugs over hardwood floors?
- Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. We do not clean Oriental rugs or woven rugs at this time.
- 4. Do you clean ...
- Berber
- Absolutely. Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that may come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that "wicks" back to the surface.
- Sisal, Seagrass, Grass
- Yes, dry-clean only, unless last resort spot cleaning. Spot cleaning and extraction can cause discoloration or water rings on sisal.
- Wool
- Yes, we have special products that we use for wool. We use lower pressure, lower temperature and take special drying precautions for cleaning wool.
- 5. What about specialty fabrics, such as:
- Haitian Cotton
- Yes, we have special Haitian cotton cleaner, or we can dry-clean it. Case by Case.
- Silk, Rayon, Chintz
- Yes
